Heald Privacy Policy

At Heald, we understand that your healing journey is deeply personal. This Privacy Policy explains how we collect, use, protect, and share your information when you use our breakup recovery app.

Privacy First: Your personal healing data is encrypted and never shared for advertising or commercial purposes.

We use your information solely to:

• Provide personalized support: AI companion responses tailored to your journey
• Track your progress: Show healing milestones and streak achievements
• Improve the app: Analyze usage patterns to enhance features
• Provide customer support: Help with technical issues and questions

We retain your account data for as long as your account is active. When you delete your account, your personal data is permanently deleted within 30 days, except where we are legally required to retain certain records (such as transaction records for tax or accounting purposes, retained for up to 7 years). Anonymous, aggregated data may be retained indefinitely.

We never sell your personal data.

We share limited data only with the following categories of service providers, strictly to operate Heald:

• Apple — App Store payments and subscription management (StoreKit)
• Cloud host — encrypted data storage and authentication
• AI provider — to generate responses from your AI companion. Conversations are sent securely, are not used to train external AI models, and are not retained by the provider beyond the request.
• Paywall provider — subscription analytics and paywall delivery
• Analytics provider — anonymous usage analytics to improve the app
• Crash reporting — diagnostic crash logs

Each of these providers is bound by their own privacy and security commitments. We may also share information when required by law or to prevent harm, and we may share fully anonymized, aggregated data for mental health research.

You have complete control over your data:

• Your conversations with Heald's AI companion are processed by our AI provider to generate responses. They are sent securely and are not used to train external AI models.
• Conversations are stored within your account so you can revisit them. You can delete individual conversations or your entire conversation history at any time from the app.
• Personal details you share with the AI stay within your account and are never used to identify you publicly.

If you are located in the European Union or the United Kingdom, you have the following rights under GDPR:

• Right to access, correct, or delete your personal data
• Right to data portability (export your data in a machine-readable format)
• Right to restrict or object to certain processing
• Right to withdraw consent at any time
• Right to lodge a complaint with your local data protection authority

Our legal basis for processing your data is your consent and the performance of our service to you. To exercise any of these rights, contact us at support@venderostudio.com.

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and share
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@venderostudio.com.

Heald is operated from the United States. If you access the app from outside the U.S., your information will be transferred to, stored, and processed in the U.S. By using Heald, you consent to this transfer. Where required by law, we use appropriate safeguards (such as Standard Contractual Clauses) to protect international transfers.

Heald is intended for users aged 16 and older, or the minimum digital-consent age required by the laws of your country, whichever is higher. Users under 18 should have permission from a parent or legal guardian to use Heald.

We do not knowingly collect personal information from children under the applicable minimum age. If you believe we have inadvertently collected such information, please contact us at support@venderostudio.com and we will promptly delete it.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you in the app and update the "Last updated" date below. Continued use of Heald after changes take effect means you accept the updated policy.

This Privacy Policy is governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles.

For privacy-related questions or requests, contact us at: